Quality & Compliance
Quality is the heart of everything we do, and it has to be!
Our services and products shall always meet our customers’ and users’ expectations and requirements. By understanding our customers’ needs today and, in the future, we deliver competitive services and products with the right quality, on time and according to agreed terms. A cornerstone for our quality work is an engaged and aware staff and the company’s collective knowledge and rules.
All systems and processes used to manage a clinical trial are part of a regulated process that must be validated and needs to meet FDA regulations, EMA regulations and ICH guidelines. All Trial Online’s products follows these regulations and guidelines as well as industry standards to ensure product quality. This includes Software Development Life Cycle and System Qualification.
Trial Online is a designed, developed, and tested computer system as defined in PIC/S ‘Good Practices for Computerised Systems in Regulated “GxP” Environments’. Trial Online is compliant with FDA 21 CFR Part 11, GDPR and HIPAA. Our Quality Management System is built on quality standards in the industry, e.g. guidelines and directives provided by ISPE, FDA, EMA and ICH.
Our independent Group Compliance Officer performs regular internal audits on Replior and Complior. Clients (CROs and Sponsors) regularly perform audits of Replior and Trial Online.
We are dedicated to delivering a service of the highest quality in all aspects of our operation. Furthermore, we continually try to meet, or exceed, all expectations of our customers. From development, through general product release, we have a high focus on quality and compliance. We have accomplished this by leveraging the latest technological solutions and according to regulatory standards and guidance.
For new major releases of the product, step from development, verification, and release include, but is not limited to:
Development projects, (releases) are planned, executed and reported as follows:
- Project Plan
- Project Report
- System Specification
- Test Plan
- Test Report
- Test Results
- FDA 21 CFR Part 11 Fulfilment Report
- GDPR Fulfilment Report
- System User Manuals
- Installation Qualification
- Release Notes
- Release Statement
IT Operation and Compliance
The IT operation services are provided from two geographically diverse data centers, on redundant servers, storage, security and communication equipment. All clients are separated by network segmentation and the Trial Online services are provided on dedicated servers for each end-user (Sponsor).